Occidental At Xcaret Destination Hotel Playa del Carmen, Playa del Carmen ➤ Reviews, Rooms & Prices 2024

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About the Hotel

Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Playa del Carmen, Mexico, 77710

The Occidental at Xcaret Destination is a five-star all-inclusive resort located in Playa del Carmen, Mexico, adjacent to the renowned Xcaret eco-archeological park. This expansive complex features 765 elegantly appointed rooms and suites, surrounded by lush jungle gardens. Guests can enjoy both beach access and a unique private cove, providing a perfect backdrop for relaxation and adventure in the heart of Riviera Maya.

Location

Situated just 6 miles from Playa del Carmen and 39 miles from Cancun International Airport, the hotel enjoys a prime location near local attractions. Guests have convenient access to nearby eco-parks and may explore cultural wonders like the Mayan ruins of Tulum and Chichen Itza. A taxi service is available on-site to assist with transportation needs.

Rooms

Accommodations feature various options including Deluxe, Junior Suites, and Royal Level rooms, all designed for comfort and luxury. Many rooms offer private balconies or terraces with stunning views of tropical gardens. The Royal Level suites include exclusive amenities, such as daily restocked minibars, bathrobes, slippers, and dedicated concierge services.

Eat & Drink

The resort boasts 11 restaurants including five à la carte options and two international buffets, catering to diverse culinary preferences. Dining selections range from Mexican and Mediterranean to Asian cuisines, ensuring guests can find satisfying meals any time of day. Additionally, the hotel features 11 bars, including a nightclub for evening entertainment.

Leisure & Business

Occidental at Xcaret Destination provides an array of leisure facilities including five freshwater pools, an adults-only saltwater pool, a children’s pool, and a private cove for snorkeling. For business needs, the hotel includes versatile meeting spaces that can accommodate various events, from smaller gatherings to large corporate functions.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Room

Max:

2 persons

32 m²

Bed options:

2 Double beds

Shower

Coffee machine

room details

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Deluxe Room

Max:

2 persons

32 m²

Bed options:

2 Double beds

Shower

Coffee machine

room details

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Royal Room

Max:

2 persons

40 m²

Bed options:

2 Double beds

Shower

Coffee machine

room details

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Getting around

A list of all available modes of transport

City Center

Playa del Carmen 3.9 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 4.8 mi

Cancun (CUN) 39.5 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Buffets!

I was pleasantly surprised by the buffet options, especially the fresh fruit and salad bar that made each meal delightful.view full review

Beautiful Beach!

The beach was stunning and free of seaweed, perfect for swimming alongside tropical fish.view full review

Cozy Rooms!

Our room was intimate and comfortable, though we unfortunately faced an AC issue that impacted our stay.view full review

A La Carte Bliss!

Dining at the a la carte Mexican restaurant was a highlight, with delicious dishes that exceeded my expectations.view full review

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Private beach
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Snorkeling
Tennis court
Pool tables
Darts
Table tennis
Mini golf
Archery

Services

Paid airport shuttle
Room service
Housekeeping
Car rental
Laundry
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus

Business

Business center

Children

Cribs
Babysitting/Child services
Children's buffet
Board games
Children's play area
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Saltwater pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Full body massage
Pool with view

Room features

Air conditioning
Mini-bar
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Playa del Carmen, Mexico, 77710

Map view

Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Playa del Carmen, Mexico, 77710

City landmarks

Carretera Chetumal-Puerto Juarez Km. 282

Xcaret

1.3 mi

Amusement Park

Xplor Park

4800 ft

Parks

Xenses

4300 ft

Amusement Park

Delphinus Riviera Maya

2100 ft

Km 285

Emotions Native Park

5300 ft

Avenida 15 Norte Mz 38 Lote 4

Fun Fitness Globetrotters

2.1 mi

Avenida Paseo Xaman-Ha S/N Mz. 26

Playacar Golf Club

2.2 mi

Carretera 109

Cenote Calavera

2.6 mi

Beach

Playacar Beach

2.6 mi

Mall

City Club

2.6 mi

Paseo Xaman - Ha S/N

Hard Rock Campo de Golf

2.6 mi

Mall

Starbucks

2.7 mi

Parks

Xel-Ha Park

2.8 mi

1ra sur y 5ta Avenida Ferry

Casa Tzutuhil

3.0 mi

Calle Quinta Avenida 10

Playa del Carmen Archeological Site

3.0 mi

Paseo Xaman-Ha Playacar

Xaman Ha Aviary

3.1 mi

Zona Arqueologica Playa del Carmen

3.4 mi

152 Calle Quinta Avenida

Quinta Avenida

4.0 mi

Avenue With 14 Street 5a Downtown

Corazon de Mexico

3.7 mi

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

3.7 mi

5ta Avenida

Galeria de Arte 5ta Avenida

3.8 mi

5th Avenue 4th and 6th Streets

Sun Jaguar

3.9 mi

Museums

Museo Frida Kahlo Playa Del Carmen

4.0 mi

Museums

3D Museum of Wonders

4.0 mi

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

4.0 mi

Church

Nuestra Senora del Carmen Catholic Church

4.1 mi

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

4.3 mi

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

4.3 mi

Cave

Rio Secreto

33.2 mi

Nearby

Carretera Federal Cancun - Chetumal

Delphinus Xcaret

300 ft

Restaurants

Xin Gao

3100 ft

Carretera Chetumal-Puerto Juarez Km 282 Inside Hotel Xcaret

Reviews and Ratings

Feedback from previous guests about their experience.

68%

liked the hotel and would stay again

spacious rooms

great location

inconvenient breakfast

slight service inconvenience

6.8/10

Nice

Rooms

6.6

Location

8.1

Service

6.1

Dining

6.0

Eugene

United States of America, March 2024

8.0/10

I stayed at this hotel and had a great experience overall. The room was spacious and had a large closed storage, a comfortable king-size bed, and a small table for drinks, which was nice. The service was friendly and helpful, although there was a small inconvenience during late check-in due to a delayed flight. The location was excellent, close to the parks and designed to make guests feel special. The dining options were good but slightly far from my room for breakfast. The overall experience was beyond amazing, with incredible facilities and an unforgettable stay.

Rooms

8.0

The room was spacious and well-equipped, with a comfortable bed and a nice storage area.

Service

7.0

The staff was friendly and helpful, although there was a slight inconvenience during late check-in.

Location

9.0

The location was excellent, close to the parks and designed to make guests feel special.

Dining

7.0

The dining experience was good overall, but slightly inconvenient for breakfast due to the distance from my room.

Facilities

9.0

The facilities at the hotel were amazing, providing a luxurious and comfortable experience.

spacious rooms

inconvenient breakfast

John

United Kingdom, March 2024

6.4/10

The hotel had spacious rooms with some issues like damp smell and maintenance issues, but with a comfortable king-size bed and ample storage. The service was lacking in some areas, with aggressive promotion tactics and delayed check-in experience. The location was excellent for park access but had some communication problems. Dining options varied from disappointing to good. Facilities provided some needed improvements.

Rooms

7.0

The rooms were spacious and had a king-size bed, but had a damp smell and maintenance issues.

Service

5.0

The service had mixed quality with aggressive promotions and delayed check-ins.

Location

8.0

The hotel's location was excellent for park access, but communication issues were present.

Dining

6.0

The dining options ranged from disappointing to good, needing some improvement.

Facilities

6.0

Facilities provided varied experiences that needed some enhancements.

Darren

United Kingdom, December 2023

6.4/10

The hotel had an overwhelming stench of mold and mildew after a long day of activities, but the room was nice and big with a huge closed storage, king size bed, and a small table for two drinks. The location was fantastic, very close to XCaret park, and offers some extras not accessible to other guests. The dining experience was really good with a good variety of food, including shrimp, salmon, and other fresh seafood available. However, the service missed different things every day and was rude and inconvenienced us when checking in late after a delayed flight.

Rooms

5.0

The rooms had an overwhelming stench of mold and mildew after a long day of activities but were nice and big with great storage space.

Service

5.0

The service missed different things every day and was rude, especially towards guests with children.

Location

9.0

The location was fantastic, very close to XCaret park and with extras not accessible to other guests.

Dining

7.0

The dining experience was really good with a nice variety of food, including fresh seafood, though some options were bland.

Facilities

8.0

Facilities were good overall.

Patrick

United Kingdom, October 2023

7.4/10

The hotel is in a stunning location, surrounded by a beautiful jungle environment with an abundance of wildlife. The rooms are very clean and comfortable, although some maintenance issues were noticeable. The staff is very friendly and accommodating, making reservations easy. The dining experience is mixed, with a decent variety but some dishes needing improvement.

Rooms

7.0

My room was comfortable and clean, but there were some maintenance issues like a leaking toilet and a light bulb out. The rooms need a good paint job to freshen up.

Service

9.0

The staff was really friendly and always tried to make our stay enjoyable. They were very accommodating and helpful with restaurant reservations.

Location

8.0

The location is simply gorgeous, surrounded by immaculate nature with diverse wildlife. Perfect for relaxation with no crowds.

Dining

6.0

The dining options were hit and miss. While The Beach Club and buffet restaurants were good, the food quality in general was inconsistent and lacked variety.

Facilities

7.0

The facilities were decent overall, but improvements are needed in certain areas to enhance the guest experience.

Julian

United States of America, September 2023

6.6/10

The hotel has a beautiful location with nature all around, close to Tulum and Playa Del Carmen. The rooms, although not soundproofed, are decent but can be noisy. The service is generally good, with some minor issues. The dining experience could use improvement with more variety and higher quality food.

Rooms

6.0

The room I received was different from the one booked. It was a bit noisy and not soundproofed, allowing outside sounds in.

Service

7.0

The staff was friendly and accommodating, but there were some instances of confusion and minor issues.

Location

8.0

The location is excellent, close to the parks with a calm atmosphere and beautiful surroundings.

Dining

5.0

The dining experience was hit and miss, needing more variety and better quality.

Facilities

7.0

The hotel has nice facilities overall, but improvements can be made for a better experience.

Marc

United States of America, September 2023

6.2/10

Staying in the Royal Suites was a mixed experience. The rooms, although outdated, were comfortable, but we faced a short power outage. The location was great, with some staff members offering exceptional service. However, the dining options were hit and miss, and the facilities were lacking in some areas.

Rooms

7.0

The rooms, different from what I booked, were outdated but provided a comfortable stay despite a brief power outage. Despite the discrepancy, the room offered a decent level of comfort.

Service

7.0

Although the staff tried to sell me on a timeshare presentation, the service was overall helpful and welcoming, especially under the tricky sales program. From room service to tour assistance, the staff were accommodating despite occasional long waits.

Location

6.0

The hotel's location in the jungle was quite unique, with some staff members in building 21 going above and beyond with service and recommendations. However, navigating the property from the room to dining was a bit challenging.

Dining

5.0

Dining at the buffet overlooking the beach area was a hit and miss experience, requiring no formal attire. The food quality varied, making dining satisfaction inconsistent.

Facilities

6.0

Facilities lacked some essential features, although the hotel had lockers and a commercial area. The facility's amenities and surroundings could be improved for a more enjoyable stay.

Service-Minded Staff

Outdated Rooms

Karen

United Kingdom, August 2023

7.4/10

The hotel offers spacious rooms with a balcony overlooking lush grounds, providing a relaxing stay. However, some areas showed signs of mold. The service was generally friendly, except for one staff member pushing time-sharing. The location is ideal for exploring Xcaret Mexico and immersing in nature, although not at the beach area as expected. The dining options were a bit hit or miss with limited selections, while the facilities were satisfactory.

Rooms

8.0

The rooms were spacious, pretty, and had a balcony overlooking the lush grounds.

Service

7.0

The service was friendly overall, except for the lady selling time-sharing.

Location

9.0

The location was excellent for exploring Xcaret Mexico and enjoying nature, but not as close to the beach area as desired.

Dining

6.0

The dining experience was a bit hit or miss with limited selections and some bland dishes.

Facilities

7.0

The facilities were decent, providing for a comfortable stay.

Bill

United Kingdom, July 2023

5.8/10

The hotel offers a peaceful location close to nature, with good food and cocktails; however, the rooms were not soundproofed, affecting our sleep quality and we received a different room than booked.

Rooms

5.0

The room we stayed in wasn't soundproofed, so noise from neighboring rooms was a disturbance during the nights impacting our sleep quality. Additionally, we were given a room different from the one we had reserved.

Service

5.0

The service was a mix; while some staff members were extremely friendly, others were rude and inconsiderate of our time and the money we had spent for our confirmed reservation. They also did not completely clear tables in buffet areas, reusing seemingly used silverware.

Location

8.0

The location was perfect, being near the parks, with a serene atmosphere surrounded by nature. The proximity to Xcaret natural park and XCARET park made it convenient for exploration.

Dining

6.0

The dining experience was a bit mixed. While some meals were not good, the views overlooking the sea were lovely. However, the distance to the breakfast area from our room was inconvenient.

Facilities

6.0

The facilities were decent; however, improvements are needed. There were limited dining options, and the distance from some rooms to certain facilities was not ideal.