The hotel offers amenities for your comfortable stay and unforgettable experiences
Accessible Enjoyment
“The pathways around the hotel were well-maintained and made it easy for everyone to explore.” view full review
Delicious Buffets
“The buffet offerings surprised me with their freshness and variety; the fruit and salad bar was simply excellent!” view full review
Wildlife Adventures
“I loved relaxing in the natural surroundings where I encountered monkeys and beautiful Macaws—truly a unique experience.” view full review
Fun Beach Activities
“Even though the beach is small, the availability of beachside amenities like the bar and buffet made it enjoyable all day long.” view full review
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Snorkelling
Tennis court
Billiard tables
Darts
Table tennis
Mini golf
Archery
Services
Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus
Business
Business centre
Children
Cots
Babysitting/Child services
Children's buffet
Board games
Children's play area
Kids club
Game room
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Saltwater pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Full body massage
Pool with view
Room features
Air conditioning
Mini-bar
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Carretera Federal Chetumal- Puerto Juarez Km 282, 307,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Carretera Federal Chetumal- Puerto Juarez Km 282, 307,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Carretera Chetumal-Puerto Juarez Km. 282
Xcaret
2.1
km
Amusement Park
Xplor Park
1.4
km
Park
Xenses
1.3
km
Amusement Park
Delphinus Riviera Maya
600 m
Km 285
Emotions Native Park
1.6
km
Avenida 15 Norte Mz 38 Lote 4
Fun Fitness Globetrotters
3.4
km
Avenida Paseo Xaman-Ha S/N Mz. 26
Playacar Golf Club
3.5
km
Carretera 109
Cenote Calavera
4.2
km
Beach
Playacar Beach
4.1
km
Mall
City Club
4.2
km
Paseo Xaman - Ha S/N
Hard Rock Campo de Golf
4.3
km
Mall
Starbucks
4.3
km
Park
Xel-Ha Park
4.4
km
1ra sur y 5ta Avenida Ferry
Casa Tzutuhil
4.9
km
Calle Quinta Avenida 10
Playa del Carmen Archeological Site
4.8
km
Paseo Xaman-Ha Playacar
Xaman Ha Aviary
4.9
km
Zona Arqueologica Playa del Carmen
5.4
km
152 Calle Quinta Avenida
Quinta Avenida
6.5
km
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
6.0
km
Avenue With 14 Street 5a Downtown
Corazon de Mexico
6.0
km
5ta Avenida
Galeria de Arte 5ta Avenida
6.1
km
5th Avenue 4th and 6th Streets
Sun Jaguar
6.2
km
Museum
Museo Frida Kahlo Playa Del Carmen
6.4
km
Museum
3D Museum of Wonders
6.4
km
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
6.4
km
Church
Nuestra Senora del Carmen Catholic Church
6.6
km
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría
Arte en Playa
6.9
km
Av Constituyentes esquina 5ta esquina 5ta Avenida
Ambarte
7.0
km
Cave
Rio Secreto
53.4
km
Nearby
Carretera Federal Cancun - Chetumal
Delphinus Xcaret
90 m
Restaurants
Xin Gao
930 m
Carretera Chetumal-Puerto Juarez Km 282 Inside Hotel Xcaret
Reviews and Ratings
Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
spacious rooms
great location
inconvenient breakfast
slight service inconvenience
6.6/10
Nice
Rooms
6.6
Location
8.1
Service
6.1
Dining
6.0
Guest reviews
6.6/10
based on 8 reviews
8.3
8.3/10 based on 1253 reviews
Eugene
United States,
March
2024
8.0/10
I stayed at this hotel and had a great experience overall. The room was spacious and had a large closed storage, a comfortable king-size bed, and a small table for drinks, which was nice. The service was friendly and helpful, although there was a small inconvenience during late check-in due to a delayed flight. The location was excellent, close to the parks and designed to make guests feel special. The dining options were good but slightly far from my room for breakfast. The overall experience was beyond amazing, with incredible facilities and an unforgettable stay.
Rooms
8.0
The room was spacious and well-equipped, with a comfortable bed and a nice storage area.
Service
7.0
The staff was friendly and helpful, although there was a slight inconvenience during late check-in.
Location
9.0
The location was excellent, close to the parks and designed to make guests feel special.
Dining
7.0
The dining experience was good overall, but slightly inconvenient for breakfast due to the distance from my room.
Facilities
9.0
The facilities at the hotel were amazing, providing a luxurious and comfortable experience.
spacious rooms
inconvenient breakfast
John
United Kingdom,
March
2024
6.4/10
The hotel had spacious rooms with some issues like damp smell and maintenance issues, but with a comfortable king-size bed and ample storage. The service was lacking in some areas, with aggressive promotion tactics and delayed check-in experience. The location was excellent for park access but had some communication problems. Dining options varied from disappointing to good. Facilities provided some needed improvements.
Rooms
7.0
The rooms were spacious and had a king-size bed, but had a damp smell and maintenance issues.
Service
5.0
The service had mixed quality with aggressive promotions and delayed check-ins.
Location
8.0
The hotel's location was excellent for park access, but communication issues were present.
Dining
6.0
The dining options ranged from disappointing to good, needing some improvement.
Facilities
6.0
Facilities provided varied experiences that needed some enhancements.
Darren
United Kingdom,
December
2023
6.4/10
The hotel had an overwhelming stench of mold and mildew after a long day of activities, but the room was nice and big with a huge closed storage, king size bed, and a small table for two drinks. The location was fantastic, very close to XCaret park, and offers some extras not accessible to other guests. The dining experience was really good with a good variety of food, including shrimp, salmon, and other fresh seafood available. However, the service missed different things every day and was rude and inconvenienced us when checking in late after a delayed flight.
Rooms
5.0
The rooms had an overwhelming stench of mold and mildew after a long day of activities but were nice and big with great storage space.
Service
5.0
The service missed different things every day and was rude, especially towards guests with children.
Location
9.0
The location was fantastic, very close to XCaret park and with extras not accessible to other guests.
Dining
7.0
The dining experience was really good with a nice variety of food, including fresh seafood, though some options were bland.
Facilities
8.0
Facilities were good overall.
Patrick
United Kingdom,
October
2023
7.4/10
The hotel is in a stunning location, surrounded by a beautiful jungle environment with an abundance of wildlife. The rooms are very clean and comfortable, although some maintenance issues were noticeable. The staff is very friendly and accommodating, making reservations easy. The dining experience is mixed, with a decent variety but some dishes needing improvement.
Rooms
7.0
My room was comfortable and clean, but there were some maintenance issues like a leaking toilet and a light bulb out. The rooms need a good paint job to freshen up.
Service
9.0
The staff was really friendly and always tried to make our stay enjoyable. They were very accommodating and helpful with restaurant reservations.
Location
8.0
The location is simply gorgeous, surrounded by immaculate nature with diverse wildlife. Perfect for relaxation with no crowds.
Dining
6.0
The dining options were hit and miss. While The Beach Club and buffet restaurants were good, the food quality in general was inconsistent and lacked variety.
Facilities
7.0
The facilities were decent overall, but improvements are needed in certain areas to enhance the guest experience.
Julian
United States,
September
2023
6.6/10
The hotel has a beautiful location with nature all around, close to Tulum and Playa Del Carmen. The rooms, although not soundproofed, are decent but can be noisy. The service is generally good, with some minor issues. The dining experience could use improvement with more variety and higher quality food.
Rooms
6.0
The room I received was different from the one booked. It was a bit noisy and not soundproofed, allowing outside sounds in.
Service
7.0
The staff was friendly and accommodating, but there were some instances of confusion and minor issues.
Location
8.0
The location is excellent, close to the parks with a calm atmosphere and beautiful surroundings.
Dining
5.0
The dining experience was hit and miss, needing more variety and better quality.
Facilities
7.0
The hotel has nice facilities overall, but improvements can be made for a better experience.
Marc
United States,
September
2023
6.2/10
Staying in the Royal Suites was a mixed experience. The rooms, although outdated, were comfortable, but we faced a short power outage. The location was great, with some staff members offering exceptional service. However, the dining options were hit and miss, and the facilities were lacking in some areas.
Rooms
7.0
The rooms, different from what I booked, were outdated but provided a comfortable stay despite a brief power outage. Despite the discrepancy, the room offered a decent level of comfort.
Service
7.0
Although the staff tried to sell me on a timeshare presentation, the service was overall helpful and welcoming, especially under the tricky sales program. From room service to tour assistance, the staff were accommodating despite occasional long waits.
Location
6.0
The hotel's location in the jungle was quite unique, with some staff members in building 21 going above and beyond with service and recommendations. However, navigating the property from the room to dining was a bit challenging.
Dining
5.0
Dining at the buffet overlooking the beach area was a hit and miss experience, requiring no formal attire. The food quality varied, making dining satisfaction inconsistent.
Facilities
6.0
Facilities lacked some essential features, although the hotel had lockers and a commercial area. The facility's amenities and surroundings could be improved for a more enjoyable stay.
Service-Minded Staff
Outdated Rooms
Karen
United Kingdom,
August
2023
7.4/10
The hotel offers spacious rooms with a balcony overlooking lush grounds, providing a relaxing stay. However, some areas showed signs of mold. The service was generally friendly, except for one staff member pushing time-sharing. The location is ideal for exploring Xcaret Mexico and immersing in nature, although not at the beach area as expected. The dining options were a bit hit or miss with limited selections, while the facilities were satisfactory.
Rooms
8.0
The rooms were spacious, pretty, and had a balcony overlooking the lush grounds.
Service
7.0
The service was friendly overall, except for the lady selling time-sharing.
Location
9.0
The location was excellent for exploring Xcaret Mexico and enjoying nature, but not as close to the beach area as desired.
Dining
6.0
The dining experience was a bit hit or miss with limited selections and some bland dishes.
Facilities
7.0
The facilities were decent, providing for a comfortable stay.
Bill
United Kingdom,
July
2023
5.8/10
The hotel offers a peaceful location close to nature, with good food and cocktails; however, the rooms were not soundproofed, affecting our sleep quality and we received a different room than booked.
Rooms
5.0
The room we stayed in wasn't soundproofed, so noise from neighboring rooms was a disturbance during the nights impacting our sleep quality. Additionally, we were given a room different from the one we had reserved.
Service
5.0
The service was a mix; while some staff members were extremely friendly, others were rude and inconsiderate of our time and the money we had spent for our confirmed reservation. They also did not completely clear tables in buffet areas, reusing seemingly used silverware.
Location
8.0
The location was perfect, being near the parks, with a serene atmosphere surrounded by nature. The proximity to Xcaret natural park and XCARET park made it convenient for exploration.
Dining
6.0
The dining experience was a bit mixed. While some meals were not good, the views overlooking the sea were lovely. However, the distance to the breakfast area from our room was inconvenient.
Facilities
6.0
The facilities were decent; however, improvements are needed. There were limited dining options, and the distance from some rooms to certain facilities was not ideal.
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